PSX Logo
PSX Plus

Service, Support, Optimization & Partnership

Discover PSX+, the ongoing support program by PSX Technology Solutions offering proactive maintenance, discounted labor, system optimization, and expert consulting for your AV systems.

Scroll for more

Get the highlights

Watch the film

Service. Support. Partnership. Elevated.

You’re not just covered, you’re connected.

PSX+ is more than a service plan, it’s a commitment to reliability, proactive care, and lasting performance. Our experts become an extension of your team, ensuring our goal is that your technology systems run as flawlessly as possible and that challenges are identified and met to help avoid critical failures.

Two options. Endless possibilities.

PSX+ Essential

Providing the essentials for consistent performance, dependable support, and operational peace of mind.
Per Property Pricing
  • 48-72 Hour Response Time*
  • Client Service Portal
  • Annual Remote Health Check
  • Professional Consultation
  • Discounted Partner Labor Rates
  • Partner Product/Equipment Discounts
  • Access to Discounted Training Sessions
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  

PSX+ Premiere

Our highest level of service and support — designed for clients who want white-glove care, strategic guidance, and complete system confidence.
Per Property Pricing
  • 24-48 Hour Response Time*
  • Dedicated Client Service Portal
  • Dedicated PSX Point of Contact
  • Front-of-Line Scheduling
  • Premiere System Optimization & Monitoring
  • MDF/IDF Sensors & System Insights - Optional
  • Annual Remote & Onsite Health Checks
  • Professional Consultation
  • Discounted Partner Labor Rates
  • Design Team Integration
  • First Access to Partner Product/Equipment Discounts
  • Discounted Box Sale Equipment Purchases
  • Annual Remote Training Session
  •  

*Response time is defined as a PSX team member will coordinate and schedule your needs by phone or email.

Client Service Portal & Response Time

Submit your request through your dedicated PSX+ Service Form, and our team takes it from there. Every request is reviewed by a PSX+ specialist to ensure we have the details needed to act quickly.

Within 1–3 business days, you’ll receive updates through your Service & Support Client Portal, along with a confirmation email outlining scheduling, next steps, and any additional information we may need to complete your service efficiently. Response times vary.

System Optimization​

Our team will conduct a remote system health check to evaluate overall system stability and performance. If you have PSX+ Premiere, we’ll also set up an in-person Health Check. This includes verifying firmware updates, tuning system performance, and confirming that key diagnostic tools are functioning properly.
Following the assessment, you’ll receive clear, actionable recommendations to help maintain peak system performance and minimize the risk of future issues. Supporting documentation will also be provided to guide next steps, ensure transparency, and provide the following:

  • System Summary

  • Firmware & Software Status

  • End-of-Life Notifications

  • Recommendations for Upgrades or Optimization

Discounted Labor Rates​

As a PSX+ Partner, you receive discounted labor rates across our entire team—from the field technicians who bring your systems to life to the engineers and designers who ensure everything performs flawlessly. This exclusive benefit makes it easier and more cost-effective to maintain, expand, or enhance your system with the same professionals who built it. Whether it’s on-site troubleshooting, new device integration, or preventative maintenance, you’ll always have preferred access to the people who know your system best.
In addition to discounted rates, PSX+ Essential Partners receive four (4) hours per month of technical service and support, while Premiere Partners enjoy eight (8) hours per month. These hours can be used for a range of services, including troubleshooting, routine maintenance, device upgrades, and system optimization—delivered by the team that already understands your environment inside and out.

Premiere Partners also receive eight (8) hours annually for drawing set updates—including as-builts, cable schedules, and system modifications. This ensures all changes are accurately documented and fully integrated, with direct access to our design, modeling, and drafting teams. It’s a seamless link between design and build, keeping your system aligned and future ready.

Professional Consultation​

At a mutually agreed-upon time, PSX will conduct a strategic consultation focused on the property or properties supported in your plan. During this session, we’ll align your Audio, Video and Control Systems (AVC) technology roadmap with your business objectives ensuring your systems remain scalable, sustainable, and ready for future growth. We provide clear recommendations and planning guidance, helping you budget for replacements, schedule upgrades strategically, and maintain optimal system performance over time.

System Training​

PSX+ Essential - System Training Add-On at Discounted Rates

Empower your team with expert-led training tailored to your PSX-installed systems. Whether onboarding new staff or refreshing experienced users, PSX+ gives you the tools to protect your investment and maximize system performance. Essential Partners gain access to over 150+ years of combined technical expertise, along with discounted training sessions, which are available on-site or remote. Training content is customized to your specific system and team needs, ensuring each session is relevant, practical, and actionable.

PSX+ Premiere

PSX+ Premiere Partners enjoy a fully tailored training experience designed for clarity, practicality, and your unique environment. Premiere benefits include one complimentary remote training session per year for new and existing staff, featuring customized content, quick-start guides, and live Q&A to ensure your team can operate with confidence. For larger teams or specialized needs, discounted on-site or advanced training sessions are available (note: travel beyond 60 miles from the nearest PSX office is not included and travel fees may be an additional cost). This level of training ensures your team is empowered, your investment is protected, and your systems remain efficient and reliable.

First Access to Partner Product/Equipment Discounts​

PSX+ is more than a service plan—it’s your assurance that every system continues to perform at its best long after installation. Through proactive maintenance, expert consultation, and continuous optimization, our specialists become an extension of your team—keeping your AV, lighting, and control systems running flawlessly while helping you plan for what’s next.

MDF/IDF Sensors & System Insights

Real-time monitoring via integration with rack sensors for enhanced, real-time system visibility of unwanted changes to Critical Path Systems, including, but not limited to:

  • Temperature
  • Humidity
  • Power Stability
  • Water
  • Smoke

 

This is an optional service, only available through the PSX+ Premiere Partnership tier.

Ready to begin an unbelievable partnership?

Discover the full potential of your systems with PSX+—proactive care, expert support, and exclusive partner benefits all in one program. From priority service and discounted labor rates to tailored training and strategic insights, PSX+ keeps your operations running smoothly today and ready for tomorrow.

Get in touch

Future-Focused support for your vision

Reach out to our team today to experience the confidence, control, and peace of mind that comes with a true PSX+ partnership.​

Follow our social media

Instagram Linkedin-in

Send us a message

Information. To Go.

Explore PSX+ anytime, anywhere. Download the brochure for a complete overview.

Download Brochure